Welcome to "HORSE" by M/s.MetroE-Mobility Hub LLP.

1. Information Covered

This Privacy Policy applies to:

• Our network of websites, including www.metro.in
• All email newsletters distributed by M/s.MetroE-Mobility Hub LLP.
• All apps published by M/s.MetroE-Mobility Hub LLP., including the "Horse" app
• Any other services provided by M/s.MetroE-Mobility Hub LLP. ("Service")
• All interactive features and communications on our App

We have designed this Privacy Policy to help you understand the data we collect, why we collect it, how we use it, when we may disclose it, and how you can manage your information. Please note that this policy pertains to data gathered online through our App and websites and by our customer service personnel. It does not cover data shared with organizations we link to or data received from other organizations.

2. Changes to the Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website, and the revised policy will apply to your use of our services. We may also apply changes retroactively or to previously collected data and will notify you of such changes.

3. Information Collection and Use

We collect two main types of information:

Personal Information: This includes data like your name, contact details, and payment information. You may be asked to provide this information to improve your experience using our service.

Non-Personal Information: This comprises information about your device, IP addresses, and browsing history. We use this data to enhance our services.

4. Personal Information

You may use our App without providing personal information. However, we may collect your personal information through various means, including:

• When you register for a Horse App account
• When you refer friends using the Horse App
• When you submit payment information to add funds to your Horse wallet
• Profile information provided in the Horse App User Profile
• When you share ride details on your social media with your authorization
• When you participate in Horse ratings, surveys, or promotions
• When you subscribe to receive alerts or information through email, text, or instant messages
• When you request assistance, customer service, or support
• When you voluntarily share personal information within the App

5. Log Data

We collect Log Data when you use our App, which may include information such as your device's IP address, device name, operating system, app configuration, and usage statistics.

6. Cookies

Our App may use cookies, which are small data files sent to your device while you browse our website. Cookies help us provide a more personalized experience and gather analytics. You can choose to accept or decline cookies, but this may affect your access to some features.

7. How We Use Your Information

We use your information to improve your App experience, including:

• Processing your registration
• Providing the Horse Service
• Tracking Horse bikes
• Uploading content to our App
• Updating and managing your content
• Communicating with you about your account and transactions
• Personalizing content and experiences
• Disclosing anonymized statistics
• Enhancing our products and services
• Performing analyses of user data
• Detecting and preventing policy violations

8. Information Sharing

We do not disclose your Personal Information to companies outside of Horse, except as disclosed in this Privacy Policy. We do not sell or rent your Personal Information. We may share your information with third-party agents who perform various functions on our behalf.

9. Security

We take measures to protect your Personal Information but cannot guarantee 100% security. Please be cautious when sharing information online.

10. Links to Third-Party Apps

Our App may contain links to third-party apps. This Privacy Policy does not apply to data collected on other apps. We are not responsible for the actions and privacy policies of third-party apps.

11. Governing Law

Our App is published in India and directed at Indian citizens. We aim to comply with local data protection and consumer rights laws. If you are unsure whether this Privacy Policy is applicable to your local privacy laws, please refrain from submitting your Personal Information.

12. Assignment

If there is a change in ownership or corporate structure of Horse, your information may be transferred to the acquiring party. We expect them to follow the practices described in this Privacy Policy.

13. Changes to This Policy

We may update our Privacy Policy as we introduce new services and features. We will notify you of changes, and we will not reduce the level of protection for Personal Information collected in the past without your consent.

14. Your Choices and Opt-Out

You have the choice to limit data collection on our App. You can manage communication preferences and opt out of promotional communications at any time. You may also limit tracking mechanisms and cookies.

15. Reviewing and Changing Your Information

You can review and edit your Horse account information in your profile. If you have questions about our Privacy Policy, please contact us at contact@metro.

Address:

Registered Office:

F14, 1st Floor, Haware Centurian, near Seawoods Railway Station, Nerul East, Sector 19A, Nerul, Navi Mumbai, Maharashtra 400706

Oprational Office:

LOVELY PROFESSIONAL UNIVERSITY,Phagwara, Punjab,144411, India.

Email:

contact@metro